PAGE 1 — TERMS & CONDITIONS

Last Updated: September 2026

Welcome to Natalie’s Holiday Shops.

These Terms and Conditions (“Terms”) govern your access to and use of the websites, applications, online services, eWallet system, online register, and other digital services operated by Natalie’s Elf Shelf Holiday Store, LLC d/b/a Natalie’s Holiday Shops and Natalie’s Giftland Holiday Shop (“Natalie’s,” “we,” “us,” or “our”).

Our services include, but are not limited to:

www.nataliesholidayshop.com
www.elfshelfholidayshop.com
www.giftlandholidayshop.com
app.nataliesholidayshop.com

and any other websites, applications, portals, or online services operated by Natalie’s (collectively, the “Sites”).

By accessing or using our Sites or services, you acknowledge that you have read, understand, and agree to these Terms.

1. About Natalie’s Holiday Shops

Since 1989, our school holiday shop program has helped elementary-age students experience the joy of giving while practicing important skills such as budgeting, decision-making, and handling money.

Natalie’s ships holiday gift merchandise and program materials directly to participating schools throughout the United States.

Participating school administrators, PTA/PTO organizations, parents, and volunteers set up, staff, and operate the holiday shop at their school.

Natalie’s employees do not staff or operate holiday shops on school campuses.

Students shop at their school and select gifts for parents, grandparents, siblings, teachers, friends, and other special people in their lives.

Depending on the program selected by the school, the holiday shop may be operated as a service project or as a school fundraiser.

2. School Participation

Schools participating in a Natalie’s Holiday Shops program agree to provide accurate contact, enrollment, shipping, and program information.

Individual school agreements, sign-up forms, invoices, program policies, pricing selections, deadlines, and other written agreements may contain additional terms applicable to that school's participation.

If there is a conflict between these general Terms and a specific written agreement entered into between Natalie’s and a participating school, the specific agreement will control to the extent of that conflict.

3. Merchandise & Unsold Inventory

Natalie’s ships merchandise directly to participating schools.

The school and its volunteers are responsible for setting up and operating the shop.

Students receive merchandise purchased during the in-person school holiday shop at the school.

Eligible unsold merchandise may be returned to Natalie’s following the applicable return procedures and deadlines.

4. Shipping

Participating schools are responsible for providing complete and accurate shipping information.

Natalie’s is not responsible for shipping problems resulting from incorrect or incomplete information supplied by a school or its representatives, except where otherwise required by law.

Specific shipping and return terms may also be contained in the school's program agreement.

5. eWallet

Natalie’s provides an electronic payment feature called eWallet.

Parents, guardians, family members, or other authorized individuals may add funds for a participating student to use while shopping at their school's Natalie’s Holiday Shop.

Use of eWallet is also governed by our separate eWallet, Refund & Share the Joy Fund Policy.

6. Share the Joy Fund

Natalie’s may provide schools with access to the Share the Joy Fund, which allows parents, families, and other participants to contribute funds intended to help students participate in their school's holiday shop.

Share the Joy Fund contributions are donations and are not individual student eWallet balances.

Once a contribution is made to the Share the Joy Fund, it is non-refundable.

Share the Joy Fund money may be used by the participating school to assist students who otherwise may not have sufficient funds to shop.

Any Share the Joy Fund money remaining at the conclusion of the school's holiday shop will be donated back to the participating school.

Remaining Share the Joy Fund money will not be returned or refunded to individual contributors.

Additional details are provided in our eWallet, Refund & Share the Joy Fund Policy.

7. Payments

Payment methods available through our Sites may include:

• Credit cards
• Debit cards
• Apple Pay
• Google Pay
• Other payment methods displayed at checkout

Payment processing may be provided through third-party payment processors, including Stripe.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable transaction.

Natalie’s reserves the right to reject, cancel, or reverse transactions where permitted by law, including suspected fraudulent or unauthorized transactions.

8. User Accounts

Users who create an account agree to:

1. Provide accurate and current information;
2. Update information when necessary;
3. Protect their username and password;
4. Prevent unauthorized access to their account; and
5. Accept responsibility for activity conducted through their account.

We may suspend or terminate accounts being used unlawfully, fraudulently, or in violation of these Terms.

9. Intellectual Property

All content appearing on our Sites, including photographs, graphics, text, artwork, characters, logos, designs, documents, videos, downloadable materials, software, and other content, is owned by or licensed to Natalie’s Elf Shelf Holiday Store, LLC unless otherwise indicated.

Our intellectual property includes our brands and associated trademarks, service marks, logos, artwork, and characters, including:

Natalie’s Holiday Shops
Natalie’s Elf Shelf® Holiday Shop
Natalie’s Giftland™ Holiday Shop

No content or intellectual property may be reproduced, copied, distributed, modified, commercially exploited, or otherwise used without our prior written authorization except where permitted by law.

10. Third-Party Services

Our Sites may integrate with third-party companies that provide services such as payment processing, hosting, communications, analytics, shipping, and technology services.

Third-party providers may maintain their own terms and privacy policies.

11. Acceptable Use

You may not use our Sites to engage in fraudulent or unlawful activity; attempt unauthorized access to our systems or another user's account; interfere with the operation or security of our Sites; misuse our intellectual property; or otherwise violate these Terms.

12. Disclaimer

To the fullest extent permitted by law, our Sites and online services are provided on an “AS IS” and “AS AVAILABLE” basis.

We do not guarantee that the Sites will always operate uninterrupted or error-free.

Nothing in these Terms excludes warranties or protections that cannot legally be excluded.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Natalie’s Elf Shelf Holiday Store, LLC and its owners, officers, employees, agents, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of our Sites or services.

Nothing in these Terms limits liability that cannot legally be limited.

14. Indemnification

To the extent permitted by applicable law, users agree to indemnify and hold harmless Natalie’s Elf Shelf Holiday Store, LLC and its owners, officers, employees, agents, and affiliates from claims, liabilities, losses, damages, and reasonable expenses arising from the user's unlawful use of our Sites, violation of these Terms, or violation of another party's rights.

15. Consumer Protection

Nothing in these Terms is intended to eliminate or restrict rights provided by applicable consumer protection laws that cannot legally be waived.

16. Governing Law

These Terms are governed by the laws of the State of Oklahoma, except where applicable law requires otherwise.

17. Dispute Resolution

Before initiating formal proceedings, the parties agree to make a reasonable effort to resolve disputes informally.

Your existing policy provides for mediation followed by binding arbitration if mediation is unsuccessful, while preserving certain rights involving small claims and intellectual-property or injunctive relief.

This section should be finalized by your attorney before publication, particularly because your company serves customers nationwide.

18. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.

19. Changes to These Terms

We may update these Terms periodically to reflect changes in our operations, services, technology, or applicable laws.

The current version will be posted on our website with its effective or “Last Updated” date.

20. Contact Us

Natalie’s Elf Shelf Holiday Store, LLC
d/b/a Natalie’s Holiday Shops and Natalie’s Giftland Holiday Shop

21700 E. Reno Ave.
Harrah, Oklahoma 73045

Phone: 405-832-3711
Email: support@nataliesholidayshop.com
Website: www.nataliesholidayshop.com