Digital Tools Built for Elementary School Holiday Shops

Creating an eWallet is SUPER EASY & FAST!

Parents and guardians can visit https://app.nataliesholidayshop.com/login to create an account and upload funds for their child.

Have more than one child? No problem! Whether your children attend the same school or even different schools, you can manage all of their eWallets from one parent account.

Simply click “Add Child” from your Parent Portal dashboard to add another child.

Once your account is created, you can log in to your Parent Portal at any time to:

• Add additional funds
• Add or manage multiple children
• Edit or update your account information
• View how much your child has spent
• Manage each child’s eWallet—all in one convenient place!

It’s designed to make eWallet quick, simple, and convenient for families!

eWallet Remaining Balance & Refund Policy

Any eWallet balance remaining at the end of the shop will be donated back to the school at 100% of the remaining balance.

Our school volunteers work very hard to help students spend all of the funds available in their eWallet. However, occasionally a small balance—typically around $0.50 to $1.00—may remain after a student finishes shopping. Any remaining funds will be donated directly back to the school.

We ask families to encourage each child to spend their entire eWallet balance while shopping. This policy will also be communicated to each school before their Natalie’s Holiday Shop opens.

Our online cash register allows us to see which students still have an available eWallet balance. We ask school volunteers to help students use their remaining funds whenever possible before the shop closes.

Refunds

We understand that there may be circumstances when a refund is needed. Parents or guardians may request a refund if:

• Their child was sick or absent and did not have the opportunity to shop, or
• They are dissatisfied with an item purchased.

To request a refund only if your child was sick or absent for the entire week and did not have the opportunity to participate in the shop, please email support@nataliesholidayshop.com.

Please include the following information in your email:

• Child’s full name
• School name
• Cardholder’s name
• Reason for requesting the refund

Once we receive your request, our team will be happy to review it and assist you.

Please remember: Natalie’s Holiday Shop is a seasonal program that visits each school only once per year. Because of this, refunds are limited to the circumstances listed above.

Our goal is to make sure students have the opportunity to enjoy the full holiday shopping experience while also ensuring that any small unused balances go right back to supporting their school. ❤️

Yes! When parents/guardians create an eWallet account, they will have access to their own parent portal. From there, they can add funds, manage their account, and make any necessary updates or edits.

Parents will also be able to see how much their child spent. However, we intentionally do not show the specific items purchased. Since the children are shopping for gifts for their family members, we want to help keep those purchases a special surprise for everyone to open during the holidays! 🎁

The chairperson can view all transactions through the online cash register.
Login information will be emailed to the chairperson one month prior to the store opening.

eWallet Report includes:

• Student Name

• Grade

• Teacher

• Supporter Name (parent/guardian who uploaded funds)

• Amount Added ($)

• Time and Date

• eWallet ID Code

• Amount Redeemed

• Remaining Balance

Yes, we do offer Verizon WiFi packs. If your school has poor internet service and needs one.

Please  request for one when you sign up for 2026. There will be a $50 fee added to your invoice at the end of  the store for the WiFi Pack.  WiFi  Packs are shipped with the store and a  return shipping label will be  provided.